Last updated: 6 August 2026
Need help with CaloriFit? Start with the questions below — if you cannot find an answer, write to us and a real person will reply.
Email us any time:
We normally reply within 2 business days. Writing from the email address registered in the app helps us find your account faster.
You can also reach us from Profile > Send Feedback. Feedback sent this way includes your app version and device model, which helps us diagnose issues faster. You can attach a screenshot.
AI recognition produces an estimate. After scanning, tap the item to adjust the portion, unit or values before you save it. For packaged products, scanning the barcode gives a more accurate result.
Subscriptions are managed by Apple, not by us. On your iPhone open Settings > your name > Subscriptions, select CaloriFit and tap Cancel Subscription. You keep Premium until the end of the period you already paid for.
Open the Premium screen and tap Restore Purchases. Make sure you are signed in with the same Apple ID you used for the purchase.
Open Settings > Privacy & Security > Health > CaloriFit on your iPhone and make sure Active Energy is allowed. Then pull the calories again using the button next to Calories Burned on the Home screen.
In the app go to Profile > Settings > Delete Account. This permanently removes your profile and all of your logs.
Credits are granted once the ad finishes playing. If the ad was interrupted the credit may not arrive; please try once more. If it keeps happening, email us with the date and time.